Support & Complaints

Quick Fixes

Why is my TV showing "No Signal"?

Check if the cable behind the set-top box is tight. If loose, tighten it and restart the box.

Why does my TV not run after turning on the set-top box?

Ensure the box has power. Check HDMI/AV input. Restart power supply.

Some channels show black screen or pixelation — what should I do?

Tighten cable connections. Check splitter/antenna. If issue continues, contact support.

My remote doesn't control the set-top box — what to do?

Replace batteries. Ensure IR sensor isn’t blocked. Try pairing again.

FAQs

How can I recharge my subscription?

Recharge via UPI or WhatsApp. Payments before 5 PM are processed same day.

How long does installation or repair take?

Technician visits for installation take 24–48 hrs. Repairs usually same day.

Can I upgrade/downgrade my pack?

Yes, changes are allowed. Costs depend on pack. Contact support for update.

What documents are required for a new connection?

Any government ID + address proof. Technician will verify during visit.

What should I do if my bill is incorrect?

Send your Customer ID + bill screenshot to support. We will fix it quickly.

Do you have any offers/trials for HD setup box?

Yes! Check homepage offer section for latest deal.

How do I report repeated outages in my area?

Report via WhatsApp with your address + timing. We escalate to field team.